Apple to replace iPhone Duos affected by screen problem
Published
What's this about?
Photos shared online showed faults appearing on the screens of Apple's first foldable device.
The one-panel cartoon
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A sleek, modern living room with a large couch and a coffee table cluttered with a variety of tech gadgets, including an open box of a new Apple iPhone Duo with its screen showing an unusual, glitchy pattern of lines and colors.
Caption: Looks like the new iPhone Duo comes with a built-in abstract art app.
Read the full 3-panel strip
Based on the original story on bbc.co.uk.
Editor's note
The appearance of screen issues in the iPhone Duo underscores the challenges of pushing the boundaries of hardware design. As we embrace the sleek, foldable form factor, it's crucial to remember that the seamless integration of technology and usability should never be compromised, ensuring that every fold feels as reliable as it does revolutionary.
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Read the script
Panel 1
(a) The subject of this story is the iPhone Duo, Apple's first foldable device, which has encountered screen issues that require replacement. (b) The real irony is that Apple, known for its meticulous quality control and premium products, is now issuing replacements for a high-profile device that experienced widespread screen problems. (c) The highlight is the absurdity of an Apple product needing a recall, particularly in the context of its reputation for flawless hardware and user experience. ---
Panel 2
*Setting: A small coffee shop, early morning. A customer, JEN, sits at a table with her iPhone Duo open on the table. She looks perplexed and frustrated as she taps and swipes at the screen, which shows glitchy distortions and pixelation.* Jen (muttering to herself)
Jen: This can't be happening. My iPhone Duo, of all things.
Panel 3
*Setting: Jen’s living room. She sits on a couch, holding the phone to her ear while talking to an Apple support representative on the call. The representative, who we can only see through the phone’s screen, looks apologetic and concerned.* Apple Support Rep (via phone)
Apple Support Rep: I understand how frustrating this must be, Jen. Your iPhone Duo is part of a replacement program due to screen issues.
Jen: But it’s the iPhone Duo! You guys don't have defects, you don't...
Panel 4
*Setting: A local Apple Store. Jen stands at the customer service desk, holding her malfunctioning iPhone Duo. An Apple employee, SARAH, greets her with a concerned look.* Jen (sighing) Sarah (smiling reassuringly)
Sarah: Hi, Jen. We're here to replace your Duo. Just hand it over, and we'll take care of everything.
Jen: Well, this is embarrassing. Apple, the company that never needs to say sorry.
Sarah: We're committed to making things right, Jen. This is a rare situation, but we're here to support you.
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