Asos confirms hackers sent 'unauthorised' notification to app users
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Asos confirmed an "unauthorised customer notification" was sent out via its app on Tuesday, after users raised alarm.
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A bustling urban street at night, with smartphone-wielding pedestrians pausing to read an urgent notification from the Asos app, which ironically warns 'Your account security may have been compromised.'
Caption: Asos: Keeping your fashion game strong, your peace of mind optional.
Read the full 3-panel strip
Based on the original story on bbc.co.uk.
Editor's note
This incident highlights the critical balance between security and user experience in app design. While Asos acted swiftly to address the issue, the unsettling message received by users underscores the importance of thoughtful communication and reassurance in the face of potential security breaches.
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Panel 1
*Inside a small bedroom, cluttered with clothes and a desk piled high with books. A young woman, LENA, is sitting at her desk, staring at her phone with a puzzled expression. She is wearing Asos-branded clothing and has the Asos app open on her screen.* Lena (muttering to herself)
Lena: Seriously, Asos? A hacker sends a message through your app and all you can say is it’s 'unauthorized'?
Panel 2
*The same bedroom, a few minutes later. Lena is now pacing around, holding her phone and muttering. She’s clearly frustrated but determined to get to the bottom of things.* Lena (to herself)
Lena: Unauthorized? Like, was the hacker wearing a mask when they coded? Did they forget to sign in with their ID?
Panel 3
*The bedroom again. Lena is back at her desk, holding her phone and reading a message from Asos. She’s holding the phone at arm’s length, as if she’s afraid it might explode. The message reads: * Lena (laughing dryly)
Narrator: Dear Customer, we would like to assure you that the notification was sent by an unauthorised user.
Lena: Oh, I see. Thanks for clearing that up. Now I know exactly who I need to thank for the wake-up call.
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