Qantas to outsource 850 local jobs with most roles moving to India
The Australian airline said the move was aimed at modernising its IT systems and noted the impact of AI.
While Qantas paints the outsourcing of 850 jobs to India as a necessary step towards modernizing its IT systems, the real story is about cutting costs and leveraging the global labor market. The buzzword-laden announcements often mask the human impact, and it's no surprise that AI is being invoked to add a futuristic gloss to what is essentially a shift in workforce economics.
Panel script
An office interior at Qantas, a call centre worker in India holds a phone with an Australian flag sticker, speaking into it while looking at a computer screen.
850 jobs moving overseas to modernise IT systems
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Script
Panel 1
Interior of a Qantas airline office, a large window behind desks overlooking a bustling airport terminal. A group of employees in casual attire are gathered around a conference table with a laptop projecting a slide titled . The slide shows a futuristic AI interface and a map highlighting India. Employee 1 (puzzled)
Interior: Modernization Plan
Employee 1: So, they're saying AI will help us...?
Panel 2
Close-up of the laptop screen showing an email with the subject line . The email is from Qantas HR, stating, The employees look at each other with a mix of confusion and resignation. Employee 2 (sarcastic)
Close-up: New IT Hub in Bangalore
Close-up: As part of our modernization efforts, your role will be relocated to our new IT hub in Bangalore, India.
Employee 2: That sounds... futuristic.
Panel 3
The same conference room, but now an Indian call center scene is projected onto the conference table, complete with rows of employees on phones and computer screens. A Qantas logo is prominently displayed on a monitor. The Australian employees stare blankly at the projected image. Employee 1 (deadpan)
Employee 1: Guess our AI overlords need a little extra... human touch.
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